Proactive monitoring of system warnings and errors
Our team monitors the health of your on-prem or cloud systems and infrastructure 24 hours a day, 7 days a week, year-round. When an issue arises, you will speak with a member of our Network Operations Center (NOC), not an answering service.
Identify potential issues before they affect system uptime and performance
System remediation for critical systems alerts during non-business hours
Reduce repair time – open a support ticket with your service provider to report an outage and initiate troubleshooting
Recommend best practices to improve your security posture
Windows Desktop Maintenance and Upgrades
Keep your Desktop applications and operating systems current.
Need an updated version of your document management client or the latest release of Microsoft Windows?
Our packaging and deployment infrastructure can push new software versions and updates based on your schedule.
Skills and Experience:
We manage a variety of Windows devices including physical computers in your office, laptops on the road, Citrix Virtual Desktop Infrastructure (VDI), and Azure Virtual Desktop (AVD).
Security Information and Event Management (SIEM)
Anti-malware software alone cannot tell you if a threat actor is already in your network. According to IBM’s “Cost of a Data Breach Report 2021,” a threat actor has already been operating in your network for an average of nine months before being detected.
Having a SIEM system in place provides real-time analysis of security events generated by applications and operating systems that help reduce the time to detect your network has been compromised.
Cornerstone uses industry leading security information and event management tools to monitor your firm’s critical systems’ security logs and identify unusual or malicious network activity.
Azure Cloud and M365 Costs Optimization
We monitor your Azure Cloud and M365 expenses with Microsoft’s cost management tools. As a Microsoft Cloud Platform Gold Partner, Cornerstone has access to Azure and M365 cost savings tools that identify unnecessary monthly costs to help reduce your monthly Microsoft subscription.
vCIO – Strategic Planning
Need a CIO?
Cornerstone Managed Services clients are eligible for a virtual CIO (vCIO). The vCIO holds regular Business Strategy Review meetings to assess project status; plan future projects; and update your long-term technology roadmap.
Your Technology Roadmap includes:
Strategic Long-Term IT Planning
Annual Budget Planning
Cloud Migration Strategy
Disaster Recovery Readiness Planning
Breach Remediation and Recovery Planning
Review Capital and Operating Expenses
Many Cornerstone vCIOs have extensive legal technology backgrounds and are PMP or ITIL certified.
24/7 Legal IT Help Desk
Quick Response and Resolution to Your Technology Problems
A firm loses efficiency when its staff is unable to access business critical systems or find important data.
Our Legal Help Desk staff is proficient at supporting law firm specific applications including:
Microsoft Teams, SharePoint and Office
Document Management Systems
Time & Billing Systems
Remote Access Systems
Always Ready to Help
Your staff can contact our Legal Help Desk 24/7 via chat, email, or phone. Tickets are handled in real-time, and if needed, escalated to a senior engineer. Our “smart” ticketing system finds patterns in support calls to help expedite resolution and identify personnel training needs.
Network Support & Remediation You Are Our Priority
Attentive and timely problem resolution
Familiarity with your network
Adept Legal IT knowledge and understanding
Second level support to your staff
Easy to contact
Included in our Managed Services agreement are a block of network support & remediation hours that can be used for items such as network configuration changes, server upgrades, or other non-Managed Services work.
Committed to providing best-in-class products and services to our clients.
As a Microsoft Cloud Solution Provider and Cloud Platform Gold Partner we have access to Microsoft Premier Technical Support making it easier for our team to resolve issues quickly and get critical situation support for the most pressing cases.
Frequently Asked Questions
What is a Managed Services Provider (MSP)
According to Gartner.com, “a Managed Services Provider delivers services, such as network, application, infrastructure and security, via ongoing and regular support and active administration on customers’ premises, in their MSP’s data center (hosting), or in a third-party data center. MSPs may deliver their own native services in conjunction with other providers’ services (for example, a security MSP providing sys admin on top of a third-party cloud IaaS). Pure-play MSPs focus on one vendor or technology, usually their own core offerings. Many MSPs include services from other types of providers. The term MSP traditionally was applied to infrastructure or device-centric types of services but has expanded to include any continuous, regular management, maintenance and support.”
What is the difference between an MSP, MSSP, and Cybersecurity provider?
Cybersecurity providers live and breathe cybersecurity. That is their single offering. They are beyond MSPs and MSSPs in their security expertise. Cornerstone is NIST 800 171 compliant, we only implement and use technology that is best-in-class, we partner with cybersecurity experts.
How do I vet an MSP?
Don’t rely on what you are being told – ask for references. Consider the following:
Do they care about their clients’ long-term success?
How many years of experience do they have?
Do they invest in a well-trained team?
Do they have a 360-degree understanding of IT infrastructure?
During the sales process, a reliable MSP would never offer a sampling of their services that would require you to give them access to your network. This is not a best practice and increases your systems’ exposure.
What are the benefits of using a best-in-class MSP?
Managed services reduce your capital investment and overhead costs. An MSP provides trained and certified resources around the clock; freeing up your IT staff to focus on high-value IT projects. They deliver effective and efficient outcomes because they invest in building teams and technologies that are dedicated to the long-term success of their clients.
Does Cornerstone. IT Managed Services provide best practices?
Yes! We follow vendor best practices and apply them to your environment accordingly. If we know you can be doing something better, we will let you know how and help you.