Managed Services

White glove managed services invested in your firm’s long-term success.
Cornerstone.IT adheres to and maintains strict compliance with NIST 800 171 standards.
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Managing IT Requires an Experienced Partner

Your firm’s IT is your business pulse. A disruption or attack on your network can be disastrous. Unfortunately, you can no longer get by with just “an ounce” of prevention.

Keeping up with patches, productivity disruptions, and potential threats requires a dedicated team.

Let Cornerstone.IT be your dedicated team.

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Complete Managed Services

Are you wasting time and money dealing with the complexities of managing your network?

Cornerstone.IT provides exceptional services that help your firm’s productivity, reducing IT costs, and decreasing cyber-attack risk.

Our in-house team of experts have the latest training and multiple product certifications in best-of-breed software.

Let us help, because IT is not always obvious.
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Reliable, economical, and cutting-edge solutions for managing cybersecurity risks

Control operating expenses with a predictable monthly statement so you can focus on productivity and profitability

Subject-matter experts on demand to help manage headcount and budget constraints

Our Managed Services

Exceptional comprehensive Managed Services for Law Firms and other Professional Service Industries

  • 365 Days, 24/7 Live Monitoring
  • Cybersecurity Scanning and Vulnerability
    Patching – Maintenance
  • Windows Desktop Maintenance and Upgrades
  • Security Information and Event Management (SIEM)
  • Azure Cloud and M365 Costs Optimization
  • Virtual CIO (vCIO) Strategic Planning
  • 24/7 Legal IT Help Desk
  • Network Support & Remediation

365 Days, 24/7 Live Monitoring

Proactive monitoring of system warnings and errors

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Our team monitors the health of your on-prem or cloud systems and infrastructure 24 hours a day, 7 days a week, year-round. When an issue arises, you will speak with a member of our Network Operations Center (NOC), not an answering service.

Identify potential issues before they affect system uptime and performance

System remediation for critical systems alerts during non-business hours

Reduce repair time – open a support ticket with your service provider to report an outage and initiate troubleshooting

Analytics, Interpretation, and Best Practices

Cybersecurity Threat & Vulnerability Patching
– Maintenance

We apply security updates to your Azure Cloud and on-premises infrastructures, including Microsoft Windows servers & desktops; SQL & Exchange servers; and network & wireless infrastructure.

Cornerstone.IT partners with leading cybersecurity professionals to deliver best-in-class technology and best practices to help limit your network’s exposure to cyber-attack vectors.

Our NOC meets with you on a regular basis to:

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Review previous cycle reports (e.g., security scans, and endpoint protection updates)

Recommend best practices to improve your security posture

Windows Desktop Maintenance and Upgrades

Keep your Desktop applications and operating systems current.

Need an updated version of your document management client or the latest release of Microsoft Windows?

Our packaging and deployment infrastructure can push new software versions and updates based on your schedule.

Skills and Experience:

We manage a variety of Windows devices including physical computers in your office, laptops on the road, Citrix Virtual Desktop Infrastructure (VDI), and Azure Virtual Desktop (AVD).

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Security Information and Event Management (SIEM)

Anti-malware software alone cannot tell you if a threat actor is already in your network. According to IBM’s “Cost of a Data Breach Report 2021,” a threat actor has already been operating in your network for an average of nine months before being detected.

Having a SIEM system in place provides real-time analysis of security events generated by applications and operating systems that help reduce the time to detect your network has been compromised.

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Cornerstone uses industry leading security information and event management tools to monitor your firm’s critical systems’ security logs and identify unusual or malicious network activity.

Azure Cloud and M365 Costs Optimization

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Save Money

We monitor your Azure Cloud and M365 expenses with Microsoft’s cost management tools.
As a Microsoft Cloud Platform Gold Partner, Cornerstone has access to Azure and M365 cost savings tools that identify unnecessary monthly costs to help reduce your monthly Microsoft subscription.

vCIO – Strategic Planning

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Need a CIO?

Cornerstone Managed Services clients are eligible for a virtual CIO (vCIO). The vCIO holds regular Business Strategy Review meetings to assess project status; plan future projects; and update your long-term technology roadmap.

Your Technology Roadmap includes:

Strategic Long-Term IT Planning

Annual Budget Planning

Cloud Migration Strategy

Disaster Recovery Readiness Planning

Breach Remediation and Recovery Planning

Review Capital and Operating Expenses

Many Cornerstone vCIOs have extensive legal technology backgrounds and are PMP or ITIL certified.

24/7 Legal IT Help Desk

Quick Response and Resolution to Your Technology Problems

A firm loses efficiency when its staff is unable to access business critical systems or find important data.

Our Legal Help Desk staff is proficient at supporting law firm specific applications including:

Microsoft Teams, SharePoint and Office

Document Management Systems

Time & Billing Systems

Remote Access Systems

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Always Ready to Help

Your staff can contact our Legal Help Desk 24/7 via chat, email, or phone. Tickets are handled in real-time, and if needed, escalated to a senior engineer. Our “smart” ticketing system finds patterns in support calls to help expedite resolution and identify personnel training needs.

Network Support & Remediation
You Are Our Priority

  • Attentive and timely problem resolution
  • Familiarity with your network
  • Adept Legal IT knowledge and understanding
  • Second level support to your staff
  • Easy to contact
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Included in our Managed Services agreement are a block of network support & remediation hours that can be used for items such as network configuration changes, server upgrades, or other non-Managed Services work.

Committed to providing best-in-class products and services to our clients.

Longstanding partners with:

Our Partner Benefits Help You

As a Microsoft Cloud Solution Provider and Cloud Platform Gold Partner we have access to Microsoft Premier Technical Support making it easier for our team to resolve issues quickly and get critical situation support for the most pressing cases.