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Service Alert:

In-bound & Out-bound Emails Affected by Mimecast US Grid Service Disruption.

May 3, 2022

Contact Cornerstone

US Grid Service Disruption

On May 3rd, 2022 – The Mimecast engineering team has made aware that some customers hosted on the US grid may be experiencing a degraded service. They are currently investigating the issue and updates will be posted here as they become available.

* Incident Status: Degraded Performance to Resolved / Operation (1PM ET)

2FA SMS messages not received

Mimecast is aware that some customers are not receiving 2FA SMS messages. Their engineering team have investigated and confirmed we are sending the SMS messages and have escalated this issue to a 3rd party provider. Alternative 2FA methods such as email and 3rd party authenticators are working successfully, albeit experiencing degraded performance.

* Incident Status: Degraded Performance

Visit Mimecast’s Service Status Page:
https://status.mimecast.com/pages/5d849b1c02e65b3ec45369d4

Or Contact Cornerstone.IT for more information.

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